Does Ashwood make medical decisions?

No. Ashwood is decision support. It suggests a CTAS level and a priority score with the full list of criteria that produced them; nurses and doctors decide. Every suggestion is explainable and every override is one click, with a documented reason.

How does the scoring work?

A short adaptive interview gathers what the patient is experiencing. The conversation is distilled into structured clinical findings - symptoms, red flags, pain, breathing - and a deterministic rules engine implementing published CTAS guidance assigns the level. The same findings always produce the same score, the most acute finding always dominates, and each score records exactly which CTAS criteria fired. No acuity decision is left to an AI model.

What about patients who can't use a phone?

Walk-ins check in on a lobby kiosk, and patients who can't self-report are registered by a nurse in the same flow. Nobody is turned away from the queue.

Can nurses change the queue?

Yes. Any patient can be re-triaged or escalated in one click with a documented reason, and the queue explains why each row sits where it does. Nurse-recorded vitals automatically re-run the triage rules.

What does the license scale on?

Annual ED visit volume, nothing else. Kiosks, seats, and patient check-ins are unlimited on every plan.

What happens after the 90-day pilot?

You see the wait-time and throughput data, then decide. If the numbers don't hold up, we uninstall and you owe nothing.

Do we need new hardware?

No. Patients use their own phones, the kiosk runs on any standard tablet or touchscreen you already have, and the nurse queue and doctor reports run in a browser.

How long does setup take?

Most departments go live in under two weeks: intake configuration, staff training, and a supervised first shift. We're on site for all of it.

Where does patient data live?

In-region, encrypted at rest and in transit, built for HIPAA in the US and PIPEDA in Canada. Ashwood never sells or shares patient data.

Who can see patient information?

Access is role-based. Nurses see the queue, doctors see reports for patients in their care, and every access is logged and auditable.

Does Ashwood integrate with our EHR?

Yes, over HL7 and FHIR on Department and Health system plans. Intake summaries and triage results write back to the patient record.